Terms of sale
Buying a unique piece
A Tilart piece exists only once. These terms explain what happens between the moment you add it to your cart and the moment it reaches your home.
Last updated: September 2026
n° 01
20-minute hold
As soon as a piece enters your cart, it is withdrawn from sale for other visitors for 20 minutes. The countdown is visible in the cart.
After that, without payment, the piece becomes available again. You can add it back if nobody else has taken it.
n° 02
Prices, payment and conversion
Prices are shown in euros, taxes included for the European Union.
Accepted payment methods: [À COMPLÉTER].
Depending on the payment gateway, the charge may be made in Moroccan dirhams (MAD); the conversion rate applied is the one displayed by the gateway at the time of payment.
Morocco & Maghreb: 4–7 working days · free.
Europe: 5–12 working days · free.
North America: 10–15 working days · €180.
The Gulf: 10–16 working days · €220.
Rest of the world: 12–18 working days · €240.
n° 03
The artisan's share
52% of the price of each piece goes to the woman who made it.
[À COMPLÉTER : exact calculation base (price excluding tax and shipping?), timing of the transfer (on order, on delivery?), proof given to the artisan (signed receipt, transfer statement?)].
n° 04
Pieces still on the loom
A piece in progress can be reserved with a 30% deposit. The balance is due on completion, before shipping.
If the artisan cannot finish the piece, the deposit is refunded in full within ten working days.
n° 05
Shipping and packing
Every piece travels in a made-to-measure wooden crate, insured for its declared value.
Morocco & Maghreb: 4–7 working days · free.
Europe: 5–12 working days · free.
North America: 10–15 working days · €180.
The Gulf: 10–16 working days · €220.
Rest of the world: 12–18 working days · €240.
n° 06
Changing your mind and returns
You have 14 days after delivery to change your mind. Write to bonjour@tilart.world: we arrange the return and tell you how to repack the piece.
Refunds are issued within 14 days of receiving the piece in its original condition. Bespoke perfumes cannot be returned once bottled.
n° 07
If something goes wrong
Damaged crate, wrong piece, delay: photograph what you received and write to us with the passport number. We reply within two working days with a concrete solution.
n° 08
Governing law and jurisdiction
These terms are governed by [À COMPLÉTER].
Any dispute falls under the jurisdiction of [À COMPLÉTER], unless a mandatory provision states otherwise.
n° 09
Mediation
If a dispute remains unresolved, you may refer it to: [À COMPLÉTER].